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Shipping & Returns

When my order will be shipped?

Orders placed before 2 PM are sent on the same day during the week (Monday – Friday). Orders placed over the weekend are processed on the next Monday excluding the special deliveries with selected DPD Saturday or Sunday (only UK mainland).

If you will receive the order confirmation with the tracking number, it will mean that the order has been packed and processed by our warehouse team. It will be collected on the first working day by the selected courier company.

You can create an account while placing an order on our website.

Please send us a message as soon as possible to [email protected] or contact us via live chat/WhatsApp

You will get an email by the end of the day with your tracking number which can be used to track the parcel.

For safety reason, we do not store customer payment details.

We work with a credit card vendor to process all of our transactions. All of the credit card information is managed within their system and we are unable to see credit card details in your account.

We do charge sales tax only within the UK.

Most probably YES! But feel free to contact us for more details.

Yes, we are sending all items in one, single package.

Returns and Exchanges
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. The items cannot be dry-cleaned.

Within the UK, we do offer free exchanges over £100 orders.

If you would like to return an item for a refund, the return label fee will be applied (£.3.99 for the UK based customers)

We are extremely sorry about that. Please contact us as soon as possible to solve the issue.

We are extremely sorry about that. Please contact us as soon as possible to solve the issue.

You can send it back to:
102 High Rd
Wood Green
N22 6HE London
United Kingdom

You can contact us via email, WhatsApp, live chat or by phone.

Please send us a message as soon as possible to [email protected] or contact us via live chat/WhatsApp

We can cancel the order within 30 minutes of receiving it. We usually aim to dispatch all orders on the same day (excluding weekends and bank holidays).

We usually, do not take preorders but please contact us for more information and we may be able to do it for you.

have any other questions?
Get in contact with us by filling out our contact form

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