Help - Suit4u.co

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Shipping & Returns

How long does it take for me to receive my order?

When my order will be shipped?

Orders placed before 2 PM are sent on the same day during the week (Monday – Friday). Orders placed over the weekend are processed on the next Monday excluding the special deliveries with selected DPD Saturday or Sunday (only UK mainland).

If you will receive the order confirmation with the tracking number, it will mean that the order has been packed and processed by our warehouse team. It will be collected on the first working day by the selected courier company.

How do I create an account?

You can create an account while placing an order on our website.

How do I change my shipping address?

Please send us a message as soon as possible to [email protected] or contact us via live chat/WhatsApp

How do I track the status of my order?

You will get an email by the end of the day with your tracking number which can be used to track the parcel.

Will you keep my credit card information on file?

For safety reason, we do not store customer payment details.

We work with a credit card vendor to process all of our transactions. All of the credit card information is managed within their system and we are unable to see credit card details in your account.

Do you charge sales tax?

We do charge sales tax only within the UK.

Do you ship to my country?

Most probably YES! But feel free to contact us for more details.

Will my items come in one package?

Yes, we are sending all items in one, single package.

Returns and Exchanges

What is your returns policy?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. The items cannot be dry-cleaned.

Within the UK, we do offer free exchanges over £100 orders.

If you would like to return an item for a refund, the return label fee will be applied (£.3.99 for the UK based customers)

Get in contact with us by filling out our contact form

Tweed

Tweed

How long does it take for me to receive my order?

How do I create an account?

How do I change my shipping address?

How do I track the status of my order?

Will you keep my credit card information on file?

Do you charge sales tax?

Do you ship to my country?

Will my items come in one package?

What is your returns policy?

I received the wrong item

My order arrived damaged

Where should I mail my authorized return?

How do I receive customer support?

What do I do if I entered an incorrect shipping address?

Can I change or cancel an order after I've submitted it?

Can I pre-order an item that is sold out?